Frequently asked questions

Frequently Asked Questions

About our Fairy Doors

Do the doors open?

Most of the interior doors are for decoration only and do not open. If they do it will say so in the product description. Our range of solid wood exterior or interior doors are hinged and do open, again it will say in the product description.

What are the doors made of?

We use two different materials for making the doors, most out of the interior ones are made out of plywood and most of the exterior doors are made out of solid soft wood which is weatherproofed after painting.

Can they go outside?

Our interior doors are not weatherproofed, so if you wanted to put them outside you should varnish them. Out exterior doors are designed to go out

Can the doors have a name put on them?

As all of our doors are handmade originals, we can personalise them anyway you would like. You could choose to put a name on your door, select certain colours or even a design. Just contact us for custom made doors and tell us what you would like.

Can I get a door without glitter?

Yes you can, just contact us as you would to get a custom door made.

Can I design my own door?

Yes you can, this would be a custom order so if you have something in mind that you would like us to make then please just contact us. Usually if you can imagine it we can make it.

About our Plaques

 How do the Plaques Hang Up?

All of our plaques come with attached wall hangings. Depending on the style of the plaque this could be ribbon or twine. All exterior plaques come with a galvanised wire hanging.

Can the Plaques be Personalised?

Yes, all of our plaques can be personalised. If you have a specific saying or poem you would like on a plaque then please contact us. We can make anything you require to order in any size.

Do you do plaques for Special Events?

Yes, we can make plaques for any occasion, whether is a christening a wedding or a 21st, just contact us with what you require.

About Shipping & Postage

How are you products sent?

We send all of our products through An Post.

How much is Postage?

National postage to anywhere in Ireland is €2 per item, international postage to anywhere else in the world is €2.50 per item.

Can you post abroad?

Yes we can post any where in the world.

When will my order ship?

For stock items your order will ship within 2 working days, custom orders will be longer. Usually with in the week unless otherwise contacted.

About My Package

Do you accept returns?

Yes we accept returns, if you are not happy with your purchase just return to the product to us within 30 days and we will happily give you a full refund.

My package did not arrive, what shall I do?

Please contact us if you have not received your package and we will attempt to find out what has happened to it. If you have not received it within 7 days in Ireland and 21 days world wide we will refund you.

Payment

 What currency are your prices in?

Our prices are in Euros.

What payment methods do you accept?

We use PayPal to handle all of our payments. So you can use any credit or debit card. We also accept direct bank transfers and if you wish to pay by postal order then please contact us.

I don’t have a PayPal account can I still pay?

Yes, you don’t have to have a PayPal account to check out with them. Once you get to the login to PayPal page just click on the  Pay with credit or Debit, or PayPal credit button. Now you are presented with a form that requires the information about your credit or debit card. You will be given the chance after checking out as to whether you would like PayPal to save your information for a account, the choice is then yours.

Other Questions

Do You Have a shop?

No, we sell are products online and through craft fairs and markets. You can go to our events page to find out what markets you can find us at and when.

Are your products stocked anywhere?

Yes, our products are in a select number of retail outlets please go to our stockists page for a list.

Where are you based?

We are based in Tubber, on the border of county Galway and County Clare in Ireland. We are lucky enough to be on the edge of the Burren and just of The Wild Atlantic Way.